Refunds and Returns


By law, consumers in the UK are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulation. More information about these can be found here:

I want to return my goods, what are my rights? - Which?

The Consumer Contracts Regulation gives a cancellation period of 14 days from the moment you place your order and ends 14 days from the moment you receive your order. You then have a further 14 days to notify us that you would like to return your order.

You have a legal right to a refund if you return faulty goods within 30 days or receiving the faulty item. If you find a fault after the 30 day period but before a 6 month period we may offer to repair or replace the faulty item. If the repair or replacement is unsuitable you can then request a refund.

Customised goods specifically made to order

All goods which can be purchased directly from this website are covered by the statutory right to cancellation within fourteen working days, with the exception of bespoke custom items (including but not limited to custom printed tablecloths, clothing, mugs or any other customised items) or items which have been made to order or items which have been made to your specification and requirements.

Exceptions from 28 Day Returns Policy - customised and personalised goods

Both the statutory fourteen day cancellation period, and 28 Day Returns Policy do not apply to goods custom made to order, or personalised to your requirements, unless the goods are defective or have been damaged in transit (see below).

Faulty Items

We must be made aware of custom items that are received in faulty condition within 48 hours from receipt of goods.

Items dispatched and received over 6 months previously will not be eligible for returns/refunds or replacements under any circumstances without proof of the fault existing at the time of purchase.

Business to business transactions are exempt from the Consumer Contracts Regulations.

Any item that has been altered by the customer will deem to have been "accepted" by the customer.

Defective Goods and Items Damaged in Transit

If your goods are defective, faulty or have been damaged in transit, please contact us within 48 hours of receipt of goods at or telephone 01925 387087 to arrange a return, replacement or refund, using the steps below as guidance.

How to cancel or arrange a return, exchange or refund

To cancel an order or return any products to us, please: contact us at or via telephone on 01925 387087 to notify us that you wish to return an item.

Please indicate your reason for return, and whether you would like an exchange or a refund.

Please include a covering note or a copy of your invoice with your returns package.

Carefully and securely pack the items in suitable packaging to prevent damage during return transit.

Please address the parcel to:

Appleton Print
15 Wood Lane

Please include a return address on the outside of the parcel.

For your protection, we recommend returning your item by Royal Mail Recorded Delivery or any other tracked and recorded postal service. This will provide you with insurance ashould the goods by lost or damaged whilst on the way back to us.

Please ensure that you obtain proof of postage and keep this proof so that you can provide it to us if the item does not arrive. We cannot accept responsibility for returned goods lost or damaged in transit – it is up to you to take reasonable care of the goods during the delivery.

Where we are required to do so by law we will refund your whole purchase price, including postage costs, postage costs can be covered up to a maximum of £15. If it will cost more than this to return an item to us please contact us and we will provide you with assistance.

When an order has been paid for in advance by card using our online payment system through the checkout process on this website a charge will be levied by the payment gateway to process your payment. For orders where you have changed your mind your refund will be sent to you minus this fee and an administration charge. This fee is currently set to 15% minimum depending on the type of card used to place your order.


We will notify you by email when your return has been processed and, when your refund has been made or replacement goods have been sent out to you.

How Refunds are Calculated

Items returned because they are faulty or incorrect
If you are returning an item because it is faulty or because of an error on our part, we will refund the price paid for the goods, the delivery charges incurred in sending the item to you and pay your costs of returning it to us up to a maximum of £15.00.

Non customised items returned within the statutory 28 day distance selling cooling off period

Where you are cancelling your purchase and returning the item to us within the statutory 28 working day cooling-off period, and there has been no error on the part of Appleton Print, we will refund the purchase price minus 20% restocking fee for that item. We will not refund the delivery costs.  Items must be returned to us in a new and un-used or unaltered condition and this does not apply to customised or made to order items.